Refund policy

We hope you love your Inlove pieces! If for any reason you're not completely satisfied with your purchase, we accept eligible returns within 14 days of delivery.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, and in its original packaging, with tags when applicable. You will also need your receipt or proof of purchase.

To start a return, please contact us at inlovebygm@gmail.com within 14 days of receiving your order.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective or damaged, or if you received the wrong item.

Please email inlovebygm@gmail.com with your order number and photos of the item so we can evaluate the issue and make it right.

If the issue is confirmed, Inlove will cover the applicable return or replacement shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized, engraved, or custom-made items.

  • Gift cards.

  • Final Sale items, including items purchased from our Super SALE collection.

  • Items that have been worn, used, altered, or damaged after delivery.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Exchanges

We do not currently process direct exchanges.

If you would like a different item, color, or style, you may return your eligible item and place a new order.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right under applicable law to cancel or return your order within 14 days without providing a reason.

The item must be unworn, unused, in its original condition and packaging, and accompanied by proof of purchase. Exceptions permitted by applicable law, including certain personalized or custom-made products, may apply.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error by Inlove or the item arrived damaged or defective.

If more than 15 business days have passed since your refund was approved, please contact us at inlovebygm@gmail.com.

Questions

For any questions regarding returns or refunds, please contact us at inlovebygm@gmail.com.