Shipping policy
Shipping Policy
Thank you for shopping with Inlove! We carefully prepare every order and want to make sure your pieces arrive safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days do not include weekends or holidays.
During holidays, sales, new collection launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.
Personalized & Custom Orders
Personalized, engraved, or custom-made items may require additional processing time.
Any additional processing time applicable to a personalized item will be communicated on the product page or during the ordering process when applicable.
Shipping Rates & Delivery Times
Available shipping options, estimated delivery times, and shipping costs are calculated and displayed at checkout based on your order and delivery location.
Please note that processing time and shipping transit time are separate. Delivery estimates begin once your order has been processed and transferred to the shipping carrier.
All carrier delivery dates are estimates and are not guaranteed.
Order Tracking
When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control, including weather conditions, carrier delays, holidays, or other transportation disruptions.
While Inlove cannot guarantee carrier delivery dates, please contact us at inlovebygm@gmail.com if you experience an issue with your shipment and we will do our best to assist you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at inlovebygm@gmail.com. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.
If you still cannot locate your package, contact us at inlovebygm@gmail.com and we will assist you in reviewing the available tracking information and determining the appropriate next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at inlovebygm@gmail.com with your order number and photos of the item and packaging.
We will review the issue and work with you to make it right in accordance with our Return & Refund Policy.
Questions
For any questions regarding shipping or your order, please contact us at: